The burtsbees customer care team assists with products, checkout, payment, delivery, tracking, returns, exchanges, and privacy requests.
Service Window
Support is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Los_Angeles). A message received later is reviewed during the next service window.
Information That Helps Us Respond
For an order question, provide the order number and a short description without including full card data. A request for cancellation before shipment can be made through these channels; after shipment, the Refund Policy controls.
How to Reach the Merchant
Business name: burtsbees
Email support@burtsbeaci.shop or call (205) 657-6950 for customer care.
Business and default return location: 384 Saint Clair Ave SW, Huntsville, AL 35801, US
The customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Los_Angeles).